Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 

contact@zezeusa.com

Please note that returns will need to be sent to the following address: 

Safety Pet Supplies

3633 W. MacArthur Blvd., Suite 408, Santa Ana, CA 92704

You can always contact us for any return question at contact@zezeusa.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@zezeusa.com

At zeze, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please note the following guidelines:

• Returns must be made within 14 days of the purchase date.
• The product must be returned in its original condition, with all packaging and accessories.
• Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error.

To initiate a return, please contact our customer service team at contact@zezeusa.com with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.